Privacy Policy
Effective date: August 10, 2023
Introduction
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data. We use your data to improve the website. By using our website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from mykelisa.com.
What Personal Data We Collect and Why We Collect It?
We collect some personal data that users voluntarily send us through our contact form. This data may include your name, email address, and any other information that you choose to provide to us. We collect this information for the sole purpose of responding to your inquiry and providing you with the information or services you have requested. We do not sell your information to others.
We collect this data based on the active consent you provide when you voluntarily submit the contact form. By submitting the form, you are consenting to our collection and use of your personal data for the purposes outlined below.
Please DO NOT send any sensitive personal data.
Types of data collected
When you leave a comment on our website, we collect the following information:
- Your name or username (as provided)
- Your email address
- Your website URL (optional)
- Your comment text
- Use of Information
We may use the information you provide in your comment to display and publish it on our website. Your name or username will be visible alongside your comment, while your email address and website URL (if provided) will remain private and will not be publicly displayed.
- Moderation and Approval
All comments are moderated before being published on our website. This process ensures that comments meet our community guidelines and standards. We reserve the right to edit, remove, or not publish any comment at our discretion.
- Comment Content
By submitting a comment, you agree to the following:
- You are solely responsible for the content of your comment.
- You will not submit any comment that is unlawful, defamatory, abusive, threatening, offensive, or infringing on any third party’s rights.
- You grant us a non-exclusive, perpetual, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display your comment in any media or format.
- Data Retention
We retain the information you provide in your comment for as long as the comment remains published on our website, unless otherwise required by law. If you wish to have your comment removed, please contact us using the information provided below.
- Third-Party Access
We do not disclose or share your comment information with third parties unless required by law or when we believe that such action is necessary to protect our rights, property, or safety.
Media
At mykeisa.com we do not currently allow for users to upload media files to our website. We do not collect or disclose any personal data through media uploads.
Contact Forms and live chat
We utilize echoglobal, a third-party platform, for online chat services. When you engage in online chat with us through echoglobal, we may collect any information that you voluntarily provide to us during the conversation.
We take the privacy and security of your personal information seriously. For more details on how we handle your personal data and your rights regarding this data, we encourage you to review our privacy policy at https://www.echoglobal.org/privacy.
We collect this data solely for the purpose of responding to the user’s inquiry and providing them with the information or services they have requested. We do not use this data for marketing purposes.
We retain this data for a period of one year for customer service purposes, after which it is securely deleted.
By submitting a chat request, you are consenting to our collection and use of your personal data for the purposes outlined above.
Cookies
We use cookies and similar tracking technologies to enhance your experience while using our website. Cookies are small data files that are placed on your device when you visit our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.
We use various types of cookies on our website, including:
- Session Cookies: We use session cookies to operate our website.
- Preference Cookies: We use preference cookies to remember your preferences and various settings.
- Security Cookies: We use security cookies for security purposes.
- In addition, we use third-party cookies such as Facebook Pixel and Google Analytics. The Facebook Pixel allows us to track user interactions with our website and optimize our Facebook advertising campaigns. The Facebook Pixel collects information such as your IP address, browser type, and pages visited on our website. For more information about how Facebook uses cookies and other tracking technologies, please see their Data Policy.
- Google Analytics allows us to analyze user interactions with our website and improve our website’s functionality and content. Google Analytics collects information such as your IP address, browser type, and pages visited on our website. For more information about how Google uses cookies and other tracking technologies, please see their Privacy Policy.
By using our website, you consent to our use of cookies and similar tracking technologies as described above. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
“Cookies setting button”
If you accept cookies, you can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent.
Analytics
We use both Google Analytics and Facebook Pixel to collect information about how visitors use our website. Google Analytics collects information such as your IP address, browser type, device type and pages visited on our website. Facebook Pixel collects information such as your device type, browser type, and pages visited on our website.
We use this information to improve our website’s functionality and content, and to deliver targeted advertising to users who have interacted with our website.
You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-On, which is available here: https://tools.google.com/dlpage/gaoptout/
You can opt out of Facebook Pixel tracking by adjusting your Facebook ad preferences, which are available here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
For more information about how Google uses data when you use our website and how to control the information sent to Google, please see their Privacy Policy at: https://policies.google.com/privacy
For more information about how Facebook uses data when you use our website and how to control the information sent to Facebook, please see their Privacy Policy at: https://www.facebook.com/about/privacy
Who we share your data with?
We do not share any personal data with any third-party providers or service providers. We are committed to keeping your personal data safe and secure, and we will never share it with anyone without your explicit consent, unless required by applicable law.
How long we retain your data?
We will retain your personal data only for as long as necessary to provide our services to you and as described in this privacy policy. The exact duration of data retention will vary depending on the type of personal data and the purpose for which it was collected, processed, and stored.
For personal data collected through contact forms, we will retain the data for a period of one year from the date of submission. After this period, the data will be deleted.
For any analytics data collected through Google Analytics or Facebook Pixel, the data retention period is set by the respective service provider. Please refer to their privacy policies for more information on their data retention practices.
What rights you have over your data?
As a user of our website, you have certain rights over your personal data as outlined in the General Data Protection Regulation (GDPR). These include:
- The right to access – You have the right to request access to any personal data that we have collected about you.
- The right to rectification – You have the right to request that we correct any inaccuracies or errors in your personal data.
- The right to erasure – You have the right to request that we delete your personal data from our records.
- The right to restrict processing – You have the right to request that we limit the processing of your personal data.
- The right to data portability – You have the right to request that we transfer your personal data to another organization or service provider.
- The right to object – You have the right to object to the processing of your personal data on certain grounds.
Where your data is sent
As a US media company we store and process all data within the United States. We do not transfer any data outside the United States. All data processing activities comply with applicable US laws and the General Data Protection Regulation (GDPR). We work with web hosting providers and third-party services that also comply with GDPR and European data protection standards.
How we protect your data?
We are committed to taking all necessary measures to ensure its security. Our team works diligently to implement technical measures, such as encryption and two-factor authentication, as well as staff training in data protection. We understand the importance of protecting your personal data and take this responsibility very seriously.
What data breach procedures we have in place?
We take the possibility of data breaches very seriously and have implemented procedures to address them promptly. In case of a potential or actual data breach, we have an internal reporting system in place to identify and contain the breach as soon as possible. We will also notify the affected parties and any relevant authorities, in accordance with applicable data protection laws.
Additionally, we regularly review and update our security measures to protect against potential threats and vulnerabilities. Our team receives regular training in data protection and security measures, and we work closely with our third-party providers to ensure that they are compliant with relevant regulations and industry standards.
Embedded content from other websites
Articles and pages on this website may include embedded content such as videos, images, and articles from third-party websites like Google, YouTube, SoundCloud, Facebook, Instagram and others. Embedded content from these websites behaves in the same way as if you were visiting those sites directly.
Please note that these websites may collect data about you, use cookies, and track your interaction with the embedded content. They may also embed additional third-party tracking services and monitor your activity on their own site, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We do not have control over these third-party websites and their privacy practices. We encourage you to review the privacy policies of these websites to understand how they collect, use, and share your data.
Children Privacy
We recognize the importance of protecting the privacy of children online. This Children’s Privacy Policy section outlines how we collect, use, and safeguard the personal information of children who visit or use our website. We comply with applicable data protection laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States and the General Data Protection Regulation (GDPR) in the European Union.
Age Restrictions:
Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18 or under the age of majority (whichever is lower). If we become aware that we have inadvertently collected personal information from a child under 18 or under the age of majority (whichever is lower) without parental consent, we will take immediate steps to delete that information from our records.
Information Collection:
When a child under 18 years old or under the age of majority (whichever is lower) visits or uses our website, we may collect limited personal information that is reasonably necessary to provide the requested services. The types of information we may collect include:
Name (If they voluntarily provide to us)
Email address (If they voluntarily provide to us)
IP address (automatically collected)
Cookies and similar technologies (as explained in our general Privacy Policy)
We do not collect any sensitive information from children.
Parental Consent:
Before collecting personal information from a child under the age of 18 or under the age of majority (whichever is lower), we will make reasonable efforts to obtain verifiable parental consent. This may include requesting parental consent via email or other appropriate methods. If we do not receive parental consent within a reasonable time, we will delete the child’s information from our records.
Use of Information:
We use the personal information collected from children under 18 or under the age of majority (whichever is lower) for the sole purpose of providing the requested services or information. We do not share or disclose this information to third parties, except as necessary to fulfill the requested services or as required by law.
Data Security:
We maintain reasonable security measures to protect the personal information of children. We use industry-standard encryption technologies, firewalls, and other security measures to safeguard the information from unauthorized access, disclosure, alteration, or destruction.
Parental Rights:
Parents or legal guardians have the right to review, request deletion, or refuse further collection or use of their child’s personal information. If you are a parent or legal guardian and would like to exercise any of these rights, please contact us using the contact information provided below.
Android and iOS Apps.
Our channel app (“the App”) is designed to provide you with an enhanced viewing experience. We understand the importance of privacy and are committed to protecting your personal information. This section of our privacy policy explains how we collect, use, disclose, and safeguard your data when you use our App.
Information We Collect
Personal Information: When you use the App, we may collect certain personally identifiable information, such as your name, email address, and location, if you voluntarily provide it to us during live chat.
Non-Personal Information: We may also automatically collect non-personal information, including your device type, operating system, and App usage statistics. This information is collected to enhance the functionality and performance of the App.
Use of Your Information
Personal Information: We may use the personal information you provide to us for purposes such as communication regarding App updates, new features, or promotional offers.
Non-Personal Information: The non-personal information we collect is used to analyze App usage patterns, improve the overall user experience, and troubleshoot technical issues.
Disclosure of Your Information
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (inside the European Union or US and Canada), such as a court order or government investigation.
Third-Party Apps
The App utilizes the Subsplash platform, a third-party service provider for app development and management. By using our App, you acknowledge that your information may be subject to Subsplash’s privacy policy. For more details about their data collection, use, and storage practices, please refer to the Subsplash Privacy Policy at https://www.subsplash.com/legal/privacy.
Security
We employ industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The App is not intended for use by children under the age of 18 or under the age of majority (whichever is lower). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.
If you have any questions or concerns regarding this privacy policy or our data practices, please contact us at info@mykeisa.com
Any questions!
mykeisa.com is committed to protecting your personal privacy, both online and offline.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@mykeisa.com